formtroveNo live customer charges are active during early access. This policy takes effect when paid plans are enabled and will be shown before purchase.
You may cancel through the Stripe-hosted billing portal. Access continues through the paid billing period unless the checkout disclosure or applicable law says otherwise. Canceling prevents the next renewal; it does not automatically reverse a completed charge.
You may request a refund of an initial subscription payment within 14 days. Renewal refunds may be requested within 14 days when the account has not materially used paid services during that renewal period. We review usage only to determine refund eligibility, not to inspect document contents.
Fax transmissions, purchased usage, and third-party processing already completed are normally non-refundable, except where required by law or where FormTrove caused a duplicate or incorrect charge. A failed fax that the carrier did not accept does not count as delivered usage.
Email support@formtrove.com from the account email and include the Stripe receipt number. Never email a full card number. We aim to acknowledge requests within two business days; approved refunds return to the original payment method on the payment network’s timeline.
This policy does not limit cancellation, cooling-off, refund, or consumer rights that cannot legally be waived. If local law gives you stronger rights, those rights control.